Frequently Asked Questions

1. Q :Are you a trading company or a factory?
A :Factory (We produce, we sell).

2. Q : Is your company accept customization?
A : We do customizing service for customers. OEM/ ODM is welcome. Any logo and any color is up to you.The English copy of manual is also available.

3. Q : What's the MOQ?
A : Regular products only 1 standard carton. but no limit for sample order!

4. Q : How to place an order?
a: Send us an inquiry
b: Confirm your wanted products
c: Confirm the price, freight and other details
d: Complete 30% advance payment
e: We start production
f: You arrange the shipment
g: You pay the final payment and we sent the goods

5. Q : What's the delivery time after an order placed?
A : It depends on whether we are in stock or not. Our standard arrangement time is 3 days if we have stock, otherwise it will be decided by factory production. Generally, it needs 10-45 days of production according to the quantity of your order.

6. Q : What Shipping way Customer can choose?
A : DHL/FEDEX/UPS/EMS all is ok, it is base on Customer's prefer! and we can advise the suitable shipping way base on the customer's order quantity!

5. Q : What's the warranty of the product?
A : We offer 12month warranty. Our policy: Within the warranty period, If there is any quality problem, please send us photos to show the problem.And then we will decide to send you parts or you send the instrument back to us to repair or exchange. Please make sure to contact us first instead of sending it to us directly. You only need to pay double-run freight.